Q: How many ways can I book a hotel room
with Sawasdee's Hotel Group?
A: You can book a Sawasdee's Hotel
room in 5 difference ways
- Via Internet.
- Through our hotel website at www.Hotel-Sawasdee.com
- Via Our Reservation Center.
- You can call our Reservation Center Hotline Monday –
Saturday 9am – 7pm
- If you are in Thailand, please dial 02-256-0890 extension
303 to 307
- If you are outside Thailand, please dial +66-2256-0890
extension 303 to 307
- Direct Booking via Hotel’s Front Desk
- You can direct book our room at all our Hotel’s
Front Desk
- Via E-mail
- Please prepare all these information (see Question below)
and email it to
rsvn@hotel-sawasdee.com
- Via Fax
- Please ready all this necessary information (see Question
below) and fax
it to 0-2256-0738, 0-2256-0739 or 0-2256-0741.
Q: What kind of
information do I need to provide when I make a room reservation?
Please have ready all these information
- Your Full Name (First Name and Last
Name)
- Your Nationality
- Arrival Date
- Departure Date
- Hotel’s Name you would like
to stay.
- Room Type and Price.
- How many rooms do you need?
- How many persons and their name.
- Your email address.
Q. How to book a room via
Telephone
A. Please get ready all the necessary
information (see Question above) and call our Reservation
Center.
-If you are in Thailand, please dial 02-256-0890
extension 303 to 307-
-If you are outside Thailand, please dial +66-2256-0890 extension
303 to 307
Payment. Over the phone,
our call center clerk let you know the price you have to pay
for your room, she will also give you our hotel bank account
information for bank wired money transfer purpose. After you
have transfer the fund, please FAX us your Receipt or any
related documents. Please also keep your Receipt and show
it to our hotel’s Front clerk when you check in.
Q: How to Book a hotel
room via internet or through your hotel website?
A:
1. Go to http://www.Hotel-Sawasdee.com
2. Choose the Hotel, Room Type and Price you
like
3. Click on the link or the hotel’s name
4. Choose the Promotion Package or the Room Type you prefer
5. Click Book Now
6. Key-in Check In and Check Out date
7. Select your Room Type you like
8. Click Search
9. Please select from the Available room
from the Status column
10. Select No of Room you like and click
Continue
11. The screen will show the Room and Price you just selected,
if it is correct, click Book
12. Please Review your selection and also
Read our Cancellation Policy
13. After you have agreed with our policy, please continue
by provide your Log-in-email
and Password if you are already a member OR click
Continue to register as a new
member.
14. Please provide any other information as request on the
page, select or click on the
small box or the orange text read Please click here to agree
to All to agree on our
Terms & Conditions /and Cancellation Policy
15. Clicks Continue.
16. You will be shows all the details that you provide to
us so far. If it is correct, please
17. Click Continue.to proceed to Payment
page. You will be taken to our Online
Payment Gateway page which is provided by a company name PaysBuy.
18. Please provide necessary credit card information for your
payment.
17. After the payment process, you will be show the Hotel
Voucher page. Please print it
And bring it to the hotel when you check in.
Notes:
If more than 24 hours and you don’t receive any Booking
Acknowledgement from us, please contact us for more details.
Q. What type of Credit
Card can I use?
A: We accept VISA, Master Card, JCB and
Diners Club.
Q: Booking Acknowledgement.
A. Booking Acknowledgement is the
officer Voucher that for customer who reserved room via internet.with
the deposit PAID. All important details and
outstanding payment was show on the Voucher.
Q. If I don’t
book online, how can I get a confirmation?
A.If you don’t book your room
online with paid deposit, your reservation is not complete
and we can only acknowledge your booking and can not confirm
or guarantee a room for you.
Q. After I booked my room,
what if I want to change my Arrival Date
A. You can call or email us not less than
72 hours or 3 days before your Arrival Date to change your
New Arrival Date.
Q. What if I want to Cancel my Booking, how
many days in advance so that I don’t have to pay for
any penalty.
A. From April 1 to Oct 31 not less than
72 hours or 3 days
From Nov 1 to March 31 not less than 7 days
Will refund 80% of your deposit in to your credit
card account and charge you only with 20% for transaction
fees
Q: I already give
you all the information needed, but my Credit Card still not
approved.
A Your Credit Card may not go through
if
1. you key in the wrong number or info
2. your Credit Card is actually a Debit Card but not Credit
Card
3. your Credit Card might have a restriction to use it online
or oversea
3. you forgot to key in the Security Code at the back of the
Credit Card
4. your Credit Card was Expired
5. your Credit Card might have not enough Credit
Q. If it is in High Season, how many days
in advance do I need for booking?
For Pattaya – December to February
– 3 months in advance Weekday and not peak 15-20 days
Bangkok – 3-5 Days
Q. Can I check-in
before noon?
A. Normally yes if there is a clean
and ready room available but No Promise.
Q. Do I have to pay
any extra if I check-in before noon?
A. No if we have an available room.
But if it is a different Room Type and Rates, then you have
to pay the difference.
Q. Why do I have
to pay for the Key Deposit?
A. To guarantee for all the things
stay the same condition while you stay with us, and to guarantee
our customer don’t check-out early and take our key
with them.
|
